CommonLook PDF Bug Fix
Adobe crashing when CommonLook PDF is installed? We have the steps to resolve this issue.
![](https://allyant.com/wp-content/uploads/2022/12/Allyant_Inpage_Graphic_02_v2-CL-PDF-Validator.png)
Step 1
Uninstall CommonLook PDF
Step 2
Turn Off Protected Mode in Acrobat
- In Acrobat, navigate to Edit (in the toolbar)
- Choose Preferences
![Screenshot of Edit menu open and Preferences highlighted.](https://allyant.com/wp-content/uploads/2023/08/commonlook-pdf-preferences.png)
- In the left side of the Preferences dialog box, select Security (Enhanced)
- In the Sandbox Protections, uncheck “Enable Protected Mode at startup”
- In “Protected View,” choose the “Off” radio button (Please note the screenshot below if needed.)
- Press OK and close out of Acrobat. Then re-open the PDF and CommonLook PDF.
![Screenshot of Preferences dialog box, with Security enhanced category chosen, two arrows pointing to the enable Protected Mode at start up checkbox not checked, and a selected radio button next to protected view off.](https://allyant.com/wp-content/uploads/2023/08/CommonLook-PDF-Security-Enhanced.png)